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For orders over $75, we offer FREE EXPRESS DELIVERY when delivered within Australia.
Orders less than $75 will incur a flat rate charge of $10 for postage.
Orders placed before 2pm each business day will be dispatched on the same day. Orders placed after 2pm or on weekends will be dispatched the following business day. Our distribution centre is located in Melbourne, and is closed on weekends and public holidays
Orders shipped within Australia are delivered via Australia Post's Express Post service.
This service guarantee’s next business day delivery to 80% of Australian business addresses, private addresses and Post Office boxes. This service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.
To determine if your delivery address falls within the next business day service network, please refer to the Australia Post Delivery Calculator and reference the Express Post service.For deliveries that fall outside of the Express Post network, Australia Post will use the fastest possible transport links to get your order to you.
The above delivery times are reflective of all orders dispatched from our distribution centre. In the instance where we need to source your item(s) from one of our retail stores, please allow up to 3-5 business days for delivery of your order.
Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
All orders are tracked by Australia Post. You will receive an email with a tracking link once your parcel has left our distribution centre.
All orders require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).
For more information on delivery times and full terms and conditions of this service, see the Australia Post website.
Orders shipped to countries other than Australia are delivered via DHL's Global Express Shipping service. See the table below for further details of this service:
|Your location||Estimated delivery time*||Can I track my order?||Is a signature required on delivery?||Cost|
|New Zealand (Zone 1)||2-3 business days||Yes||Yes||$20|
|Asia (Zone 2)||2-3 business days||Yes||Yes||$25|
|USA & Canada (Zone 3)||2-5 business days||Yes||Yes||$25|
|UK & Europe (Zone 4)||2-5 business days||Yes||Yes||$25|
|Rest of the world (Zone 5)||3-7 business days||Yes||Yes||$25|
*The above delivery times are reflective of all orders dispatched from our distribution centre. In the instance where we need to source your item(s) from one of our retail stores, please allow an additional 1-2 business days for delivery of your order. Please note, estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.
Please note that international orders may be subject to local charges. Any and all customs or import duties are charged once the parcel reaches its destination country and are to be paid for by the recipient. As customs policies vary between countries, we strongly recommend checking your local customs advisory website prior to placing an order to see what charges may be payable. While we endeavour to inform you of any customs or import duties and the value limit at which duty is payable at checkout, we cannot be responsible for reimbursing any additional costs charged on delivery of an order that were not indicated prior to checkout.
We strongly suggest selecting a business address that is occupied between the hours of 9am – 5pm Monday to Friday as your nominated delivery address. While our couriers will make every attempt to contact you if you are not present at your nominated address at the time of delivery, your parcel will be left in the safest location possible in the event we can’t reach you. In this instance, we do not accept liability for lost or damaged items.
Due to licensing restrictions, some products are unavailable for shipping to selected countries. All items that are not available for shipping to a particular country are indicated on the product page and will also be removed from your shopping bag at checkout.