Extended Returns

Any purchase made in-store or online can be returned up until Sunday 7th January 2024. Any exchange or return must still adhere to our terms and conditions outlined below. 

 

Domestic Returns

You can return to our online warehouse or retail stores**.

To easily start your returns process (Australian customers only) please click on the button below and enter your details:

Submit Your Return

Domestic Return To Online Warehouse

  • When returning items to our online team, you are responsible for the cost of the return
  • It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us
  • We recommend using a tracked method of postage to ensure your return arrives to us safely
  • Item/s Purchased at Retail Store - For security reasons, we do not hold your financial information when you purchase in-store. Please ensure you provide a valid contact number on your returns form so that our online team can contact you as soon as possible to arrange a refund to the credit card or bank account used to make the purchase


Domestic Return In-Store

  • Your return must be accompanied by your online order confirmation email packing list or in-store receipt
  • Purchases paid for via ZipPay and Klarna CANNOT be returned to our retail stores, returns will only be accepted at our online warehouse
  • Item/s Purchased Online - You can only return in-store if it is a domestic online order

 

International Returns

For New Zealand orders, you can return to our online warehouse in Australia, or by heading in to one of our retail stores*** - Find A Store

For all other countries, you can ONLY return to our online warehouse in Australia. The item/s must arrive back to our online warehouse within 30 days of receipt.

International Return To Online Warehouse

  • When returning items to our online team, you are responsible for the cost of the return
  • It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us
  • We recommend using a tracked method of postage to ensure your return arrives to us safely

Please download and complete our online returns form to ensure we can process your request as quickly as possible. This form should be included with your return.

Download File

´╗┐Return your parcel to the address below using your preferred postage service:

General Pants Online Returns

PO Box 2433

Sunshine West Vic 8438

**Purchases made in Australia and paid for in AUD cannot be returned or exchanged in New Zealand.

***Purchases made in New Zealand and paid for in NZD cannot be returned or exchanged in Australia.

 

eBay Returns

For all orders placed on eBay.com, item/s can only be returned to our online warehouse. Returns WILL NOT be accepted at General Pants retail stores for eBay orders.

To easily start your returns process (Australian customers only) please click on the button below and enter your details:

Start Your eBay Return

Please note:

  • You are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises. We recommend using a tracked method of postage to ensure your return arrives to us safely
  • You will need to post the item/s back to our online warehouse within 30 days of receipt
  • Other standard return T&Cs apply

 

Returns Process

Refunds will be processed:

  • Within 24-48 hours of receipt where possible
  • Via the payment method you made the original purchase:
  • Credit card refunds will be visible within 1-5 business days depending on your financial institution
  • PayPal refunds will be visible in your PayPal balance immediately
  • Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment installments
  • ZipPay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments
  • Klarna refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments
  • e-vouchers will be emailed immediately and gift cards mailed within 1-2 business days

 

Exchange Process

You can exchange any full price or sale item/s within 30 days of receipt if the item/s is unused with the original tags still attached and original packaging*.

Please note, unfortunately we are unable to facilitate exchange requests on:

  • International orders
  • Afterpay, Klarna or ZipPay orders, placed online or in store

If you’d like to exchange an item you’ve purchased from us internationally or using Afterpay/Klarna/ZipPay, you’ll need to follow the returns process for a refund and create a new order online or purchase in-store.

Exchange Via Online Warehouse

  • When returning items via the post for a size exchange, we will facilitate this where the stock is available within the company. Please note that exchange requests are not held
  • We suggest placing a new order for the new item to avoid missing out and requesting a refund/store credit for the returning item
  • If we have sold out of the item you have requested we will contact you via email to inform you that we have refunded your order and you will be credited the way you placed your original order (PayPal, credit card, or gift card/e-voucher)

 

Exchange In-Store

 

  • To exchange at a General Pants store, you can head into any of our retail stores with your item and order information and the team in-store can process this for you
  • Item/s Purchased Online - You can only exchange in-store if it is a domestic online order

 

Returns & Exchange Policy

 

*Returns and exchanges will only be accepted when:

  • Items are in their original condition;
  • Items are in their original packaging and returned in a protective postal bag (shoe boxes must also be returned in their original condition);
  • Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold or shipped and all swimwear sold as a set must be returned as a set);
  • Proof of purchase is provided; and
  • A returns form is included (items returned via post only)

PLEASE NOTE - Returns on underwear, pierced jewellery, face masks and Storeroom Vintage garments are not accepted.

 

Faulty Items

As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:

  • Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
  • Does not do all the things you would reasonably expect it to or is not fit for purpose; or
  • Does not match the description made by us, on packaging and labels, or via promotions or advertising.

If an item is not of acceptable quality you may be entitled to a repair, replacement or refund. For details on acceptable quality and faulty goods, please see here.

If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by heading into your local store or contacting our customer service team. You must be able to:

  • Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
  • Return the product to us (where you are unable to return to a General Pants store with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).

If you are an International customer please contact the customer service team prior to returning the product to us.

Photographs alone will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request. Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.

Where a product requires assessment by the supplier of the goods, this process can take 2-6 weeks. While we will do everything we can to ensure a resolution is reached as quickly as possible, we cannot provide an exact timeframe within which the supplier will assess the product.

 

  • When returning items to our online team, you are responsible for the cost of the return
  • It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us
  • We recommend using a tracked method of postage to ensure your return arrives to us safely
  • You are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises. We recommend using a tracked method of postage to ensure your return arrives to us safely
  • You will need to post the item/s back to our online warehouse within 30 days of receipt
  • Other standard return T&Cs apply
  • Within 24-48 hours of receipt where possible
  • Via the payment method you made the original purchase:
  • Credit card refunds will be visible within 1-5 business days depending on your financial institution
  • PayPal refunds will be visible in your PayPal balance immediately
  • Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment installments
  • ZipPay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments
  • Klarna refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments
  • e-vouchers will be emailed immediately and gift cards mailed within 1-2 business days
  • International orders
  • Afterpay, Klarna or ZipPay orders, placed online or in store
  • When returning items via the post for a size exchange, we will facilitate this where the stock is available within the company. Please note that exchange requests are not held
  • We suggest placing a new order for the new item to avoid missing out and requesting a refund/store credit for the returning item
  • If we have sold out of the item you have requested we will contact you via email to inform you that we have refunded your order and you will be credited the way you placed your original order (PayPal, credit card, or gift card/e-voucher)
  • To exchange at a General Pants store, you can head into any of our retail stores with your item and order information and the team in-store can process this for you
  • Item/s Purchased Online - You can only exchange in-store if it is a domestic online order
  • Items are in their original condition;
  • Items are in their original packaging and returned in a protective postal bag (shoe boxes must also be returned in their original condition);
  • Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold or shipped and all swimwear sold as a set must be returned as a set);
  • Proof of purchase is provided; and
  • A returns form is included (items returned via post only)
  • Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
  • Does not do all the things you would reasonably expect it to or is not fit for purpose; or
  • Does not match the description made by us, on packaging and labels, or via promotions or advertising.
  • Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
  • Return the product to us (where you are unable to return to a General Pants store with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).
  • A completed online claim form submitted via https://www.paypal.com/au/webapps/mpp/returns;
  • The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and identifying the PayPal transaction ID;
  • A copy of your return shipment receipt that shows the amount you paid and the seller's return address; and
  • If the return costs were deducted from the refund of your item, a copy of the refund email from the seller or PayPal indicating the amount refunded to you.
  • Confirmation of receipt of your refund request within one business day;
  • Notice of approval or rejection of your refund request within five business days from the receipt of your complete request; and
  • Your refund within 10 business days from the notice of approval of your refund request.